Staffcare - Counselling Training Stress Mediation Consultancy Courses Employees Counsellors Northern Ireland

Staffcare is a leading provider of a range of employee assistance programmes to statutory, voluntary and private organisations throughout Northern Ireland, the Republic of Ireland and beyond. We offer a confidential counselling service to employees, traumatic incident support, training, consultancy and mediation. Employees have access to a free 24 hour Careline for advice and help from a trained counsellor.

Staffcare - Providing Support for Organisations and their Employees

Staffcare - Counselling, Training, Stress, Trauma, Mediation, Consultancy and Courses for Employees by Counsellors in Northern Ireland and Republic of Ireland

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How does an EAP service work?

Each of us, at some stage in our lives, will experience personal or work problems. Staffcare can provide support and non-judgemental confidential counselling. The following information is to let you know about Staffcare, how it works and how it can help you.

1. What is an Employee Assistance Programme (EAP)?

An Employee Assistance Programme (EAP) is a package of services purchased by an organisation to provide support for the psychological and emotional wellbeing of their employees. Counselling is the main service and is intended to provide psychological support for staff through times of stress

2. How do I use the service?

The Staffcare service can be used in a number of ways. Staff can access confidential counselling by calling the free phone Careline number. In addition, managers can contact the Careline for advice on handling sensitive or difficult work situations.

3. Who can use the service?

Most contracts are for staff only, though some include family members living with the employee and pensioners..

4. What sort of problems do people typically contact Staffcare about?

People contact Staffcare for many reasons.

Relationship problems
Family problems
Bereavement
Alcohol / drugs
Stress –workloads, keeping up with change
Conflict at work
Depression
Self-esteem issues

In general, a potential problem is resolved more successfully the sooner it is addressed.

5. How does counselling work?

Counselling aims to ‘help you help yourself’ by understanding why you feel the way you do and planning how to cope with emotional and practical realities. Counsellors are there to help you realise your own potential and find the solution that work best for you.

6. How long until I am offered a counselling appointment?

The counsellor will contact you within 24 hours and you will be offered a face-to-face appointment within 3 working days.

7. Is the Staffcare counselling service confidential?

Confidentiality is an ethical requirement of our service. All Staffcare counsellors are bound by their own ethical code of confidentiality. In addition, referrals to Staffcare are given a unique reference number, which further serves to protect their identity.

8. Are there circumstances under which confidentiality may be broken?

Should exceptional circumstances arise, whereby the counsellor believes that you may take your own life or cause serious physical harm to others, or if you have disclosed information about a serious crime, the counsellor may break confidentiality. In such circumstances your consent will be sought before any action is taken.

9. Will I have to travel far?

Staffcare has a network of over 250 counsellors, located throughout Ireland. We will try to refer you to a counsellor that is convenient to your work / home. However, in some areas you may have to travel to a counsellor.

10. Gender of Counsellor?

For counselling to work it is important that you feel comfortable with your counsellor. For a variety of reasons you may feel that you would find it easier to talk to a counsellor of a particular gender. The Careline counsellor will ask if it matters to you whether you see a male or a female counsellor, and you will be allocated accordingly.

11. How many sessions can I have?

Most contracts are for up to 6 counselling sessions. However, contracts do vary and the Careline counsellor will confirm how many sessions you are entitled to.

12. How many times can I use the service?

Staffcare offers brief generic counselling, and our counsellors do not enter into long-term counselling with clients. However, should you experience a crisis of a different nature, you can re-refer yourself to Staffcare.

13. Is any information passed back to my employer?

Staffcare offers an independent counselling service and if your contract includes self-referral via the Careline then no details of your counselling are passed back to your employers. In order to protect individual confidentiality, Staffcare ensures the following:

Counselling sessions are invoiced using referral numbers
Themes and trends are reported anonymously and in no way identify the clients concerned